Shipping policy

Effective Date: 2026-04-08

1. Introduction

Elite Thermal Living is owned and operated by Sailaway Enterprises, LLC. At Sailaway Enterprises, LLC, we provide a clear and consistent shipping experience. This policy explains how we ship orders placed on elitethermalliving.com.

  • Service name Standard Shipping
  • Price Free
  • Processing time 1 to 2 business days
  • Transit time 2 to 7 business days
  • Destination United States
  • Coverage All products unless a product page says otherwise

2. Shipping Destinations

United States

  • We currently ship to addresses within the United States only
  • We do not ship to P.O. boxes that cannot accept carrier delivery

3. Shipping Costs

  • Standard Shipping Free on all eligible orders shipped within the United States

4. Order Handling and Delivery Time

Total delivery time is 3 to 9 business days from the time you place your order. This total includes our handling time and the carrier's transit time. Business days are Monday through Friday excluding holidays.

If an item needs extra time, the product page will show a note. That note will override the general timing above.

5. Shipping Methods and Carriers

Orders ship via trusted national carriers. We may use USPS, UPS, FedEx, or similar services based on destination and package size.

Insurance

Shipments are insured against loss or damage. Contact us if there is an issue.

6. Order Tracking

After your order ships you will receive an email with the tracking number and a link to follow the delivery.

7. Delivery Issues

Delayed or lost packages

If your delivery exceeds the 3 to 9 business day window, email us at support@elitethermalliving.com or call 817-938-9199.

Marked delivered but not received

  • Confirm your shipping address
  • Check with neighbors or building management
  • Contact us so we can assist with a trace

Damaged packages

We will arrange a replacement or refund as appropriate.

8. Missing Items

If something is missing from your package, contact us within 7 days of delivery and include your order number and the item details. We will send the missing item or issue a refund.

9. Address Accuracy

Please enter your address carefully at checkout. We are not responsible for deliveries to addresses entered incorrectly.

If a package returns to us due to an address issue, we will contact you to arrange reshipment and applicable reship fees.

10. Contact

11. Changes to This Policy

We may update this Shipping Policy. Changes take effect when posted on this page.

Thank you for shopping with Sailaway Enterprises, LLC.